Volunteer Knowledge Base
To help you organise your events and activities we’ve created a comprehensive library of all the documents you’ll need.
If you can’t find the form you’re looking for, please contact your Volunteer Team Leader.
What’s New
Volunteer ET Engagement Series
With our transformation programme now well underway CSSC’s Executive Team have launched a series of volunteer engagement sessions to keep you fully informed and connected. These engagement sessions aim to provide clear updates on our progress, our direction, and what’s coming next.
The first of the series took place over two sessions on Monday 2nd February 2026, and, once again, we’d like to thank all those of you who took time out of your schedules to attend – we appreciate the commitment and it was invaluable to hear your questions and thoughts - we look forward to further discussions ongoing.
If you were unable to attend, or equally would like a recap on topics raised, please see below for the presentation slides, the session transcripts and the meeting video.
What our sessions cover: Download the presentation slides (PDF)
- Our CSSC North Star & Purpose: A refreshed look at the direction guiding our transformation and the impact we’re working towards together.
- Meet the Executive Team: A short “who’s who” introduction to the Executive Team, including our Interim CEO, and clarity on each leader’s remit.
- Membership Update: 2025 Performance: Key insights into our membership trends, achievements and priorities.
Forthcoming sessions: Monday 2nd March / Tuesday 14th April / Monday 11th May (some dates for your diaries – we'll confirm the details closer to the time. )
FAQ: Got a question? Find the answer with our FAQs. (A downloadable PDF will be available soon)
Resources
Follow the purple links below to access the information you need.
Data, Health & Safety
Events and Nutickets
- Access Nutickets - If you have not yet had your nutickets induction or are unsure whether you already have a nutickets account please contact your local VTL or events@cssc.co.uk.
- How to guides and resources
- Risk Review Form
- Approved Supplier List
- Promote your event via email
- Event photo and video upload tool
Finance and Expenses
Marketing, Website and Comms
- Marketing Guidance - Useful documents for you to refer to.
- CSSC Branding and Promotional Material – Brand Guidelines, logos and national marketing posters, presentations and videos.
- Volunteer Webteam Form – Please submit requests for new pages, updates to existing pages and removal of old pages. Once submitted the content will be actioned by the Web Team within 5 working days.
- Send an e-shot or e-newsletter - Please ensure your content is already on the website before submitting. If you have not done this, please submit your completed template(s) to the Volunteer Webteam form or via Nutickets. Once submitted the email content will be actioned by the Affiliate Comms Team within 5 working days.
- Submit your event photos and videos - If you have attended any of CSSC's events or taken advantage of the many CSSC offers available we would like to hear about your experience or see you taking part.
Wellbeing
- Charity for Civil Servants - All our wellbeing support has been brought together in one easy place, giving access to online help, wellbeing webinars, the wellbeing hub and DogBot.
- Mindfulness video - Mindfulness has been proven to reduce anxiety, improve cognition and help treat depression. Watch our short video as an introduction to guided mindfulness.
- Resources and Articles
- It's okay to not be okay. Take time to talk
- Mind - When you’re living with a mental health problem, or supporting someone who is, having access to the right information is vital. Why not take a look at their guides, helplines and online community.
- CALM - The Campaign Against Living Miserably (CALM) is leading a movement against suicide, the single biggest killer of men under 45 in the UK. If you need someone to talk to they have a helpline and a webchat.
- Young Minds - Whether you're a young person who needs someone to talk to or a parent that's worried about their child, Young Minds can help. You can follow their blog posts or check out their other online resources.
Wellbeing
- CSSC Life - A FREE health and wellbeing platform to help you live your healthiest, happiest life.
- Charity for Civil Servants - All our wellbeing support has been brought together in one easy place, giving access to online help, wellbeing webinars, the wellbeing hub and DogBot.
- Mindfulness video - Mindfulness has been proven to reduce anxiety, improve cognition and help treat depression. Watch our short video as an introduction to guided mindfulness.
- Resources and Articles
- It's okay to not be okay. Take time to talk
- Mind - When you’re living with a mental health problem, or supporting someone who is, having access to the right information is vital. Why not take a look at their guides, helplines and online community.
- CALM - The Campaign Against Living Miserably (CALM) is leading a movement against suicide, the single biggest killer of men under 45 in the UK. If you need someone to talk to they have a helpline and a webchat.
- Young Minds - Whether you're a young person who needs someone to talk to or a parent that's worried about their child, Young Minds can help. You can follow their blog posts or check out their other online resources.
Contact us
Please let us know how we can help and how to contact you and a member of the team will be in touch.