Join us for just £59.88/annually (£53.88 if you receive a pension) or £4.99/monthly direct debit (£4.49 if you receive a pension).
We offer Two ways to pay for membership. You can either pay by Direct Debit or credit/debit card. You can pay monthly or annually via Direct Debit and annually by credit/debit card.
Most civil servants will be able to set up this payment option by contacting their payroll team or pension provider. Public sector employees and linked members will be unable to take deductions from their salary or pension. If you're unsure about your eligibility, please contact us
The same as a full qualifying member of CSSC. The price of membership is £59.88/yearly (£53.88 if you receive a pension) or £4.99/monthly Direct Debit (£4.49 if you receive a pension).
Joining
Each qualifying member who's eligible for membership by their employment or pension may have up to six linked members who would not be eligible to join in their own right. These can be family members or friends.
Yes. CSSC membership is open to those aged 16 or over if in eligible employment. If they aren’t in eligible employment then CSSC membership is open to persons aged 18 or over. Some local associations do however allow children to participate in their events and activities.
Yes. If you were a member because you worked for an eligible organisation then you can join again.
Yes, if you're a past employee of an eligible organisation and are receiving a pension from them.
If you joined online, you'll be able to access most benefits instantly.
CSSC’s membership cards are now digital and can be located by logging on to the website via your phone’s website browser.
Eligibility
Anyone who is a past CSSC member, a current employee in the public sector including teachers at schools, colleges & universities or Royal Mail, BT, or companies carrying out ex-civil service work; or is a past employee of one of these organisations and receives a pension from then. Friends and family can also join CSSC by being 'linked' to a qualifying member.
A qualifying member is anyone who is a full member of CSSC by virtue of their employment. Click here for a full list of eligible employers.
A qualifying linked member is someone who has qualified as per the rule effective from the 1 September 2018, which states that linked members qualify after 12 months of linked membership. As a qualifying linked member, they're now able to have up to six linked members themselves and are no longer linked to their original qualifying member.
Not unless you're in receipt of a pension from an eligible employer.
Yes. It is a lifetime membership. If you are paying by Direct Debit, you don’t need to do anything. If you pay for your membership through your salary, then you will need to contact us so that we can update your payment details. If you need to update any of your contact details, you can do so in the My Account section of the CSSC website.
Renewing your membership
To renew your membership please call 01494 888444 to set up your payment details. Please have your card details to hand when you call.
Yes, but you would need to link to a qualifying member again.
If you’re re-joining within 12 months of you previously leaving, you’ll need to pay the full amount by either debit or credit card. However, if it’s been longer than 12 months, you’re welcome to set up a monthly Direct Debit.
If you’re re-joining within 12 months of you previously leaving, you’ll need to pay the full amount by either debit or credit card. However, if it’s been longer than 12 months, you’re welcome to set up a monthly Direct Debit.
If you’re re-joining within 12 months of you previously leaving, you’ll need to pay the full amount by either debit or credit card. However, if it’s been longer than 12 months please contact your pension provider or pay roll department to set up a monthly payment.
Yes. If you were previously a member of CSSC when you worked at the qualifying organisation and we can find your record in the system. Or if you’re currently drawing a pension from that organisation. If you’re not drawing a pension from the qualifying organisation nor previously worked for a qualifying organisation you can join as a linked member with a qualifying member.
Cancelling your membership
Although we'd love for you to stay on as a member, we appreciate that members may need to cancel their membership for various reasons.
To view our Membership terms and cancellation policy, please click here.
If you pay by salary or pension, you'll need to contact your payroll or pension provider directly to stop your membership payments. You'll also need to contact CSSC by emailing or calling 01494 888 444.
You can contact CSSC by emailing or calling 01494 888 444. Your membership will cease from the date your cancellation request has been made.
Your membership is valid for a year, from the date your payment was taken and will not automatically renew. Once you've made an annual payment, you have 14 calendar days to cancel and receive a full refund, subject to no member benefits having been used. If you choose to cancel after the 14 calendar days, your membership will continue up until your annual subscription has expired.
If you pay by any other method, please contact us by emailing or calling 01494 888 444. Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm.
Your digicard will stop being active from the last day of your membership.
Digicard
We’re excited to announce that from 14 March 2023, the way you access your membership card is changing. If you log on to the CSSC website, your new digital membership card will be displayed on the top of the screen showing your name and membership number, the date and that you’re an active member. Log onto our website in the usual way and you’ll see our new welcome page straight away.
To access some of our partner’s sites, like English Heritage or Cadw, you need to present your membership card upon entry. To help simplify and streamline this process we’ve moved our membership cards to a digital format. Not only does this save on plastic waste, but also helps our partners ascertain an active member and avoids the need to remember your card.
Please speak to our member services team who will be able to assist you. You can contact them on 01494 888444 or via email at headoffice@cssc.co.uk.
Log on to the CSSC website, your new digital membership card will be displayed on the top of the screen showing your name and membership number, the date and that you’re an active member. This new digi-card replaces our CSSC App and should be used to access all our partners’ sites and offers, wherever you’re requested to ‘show your membership’. The CSSC app will no longer be accepted as entry to our partners attractions from the 15th March.
Whenever you visit one of our partners like English Heritage, Cadw, Kew Gardens or Hollywood Bowl, simply log onto www.cssc.co.uk and show the guest services your mobile device’s screen. Remember to take your photo ID with you, to confirm your identity.
Your digicard gets you access to English Heritage, Cadw and Kew Gardens and also acts as proof of membership to take up any local offers. Most other benefits don't require your membership card. It's also a handy reminder of your membership number when you need it.
We understand that some site locations are remote and might not have internet access. In these situations, please take a screenshot on the day you are due to visit, before you leave. On arrival please try to log in at the location. If you are unable to log on, a screenshot with the current date can be used, but photo ID must be presented at the same time at the site entrance.
If a friend or family member has a smartphone, you can access your membership card on their device by logging onto the CSSC website. Your digicard will be waiting for you once logged in on your membership dashboard.
If a friend or family member has a smartphone, you can access your membership card on their device, by logging on to the CSSC website.
This could mean that your membership has lapsed - you can click on 'activate membership'. If you're still having difficulties and you'd like to speak with us, please call us on 01494 888444 Monday to Thursday 9am - 5pm and Friday 9am - 4:30pm or send us an email.
Yes. All our partners have been fully briefed and will be ready to welcome you.
Unfortunately, not. We will no longer include your membership card image in any emails, but you will still be able to access it in the drop-down list in your account.
No. To retain our members' exclusive access, we need to highlight to our partners who our active members are. Therefore, partner sites will no longer accept printed or emailed membership cards. But will accept the physical plastic card, where one is issued. To support this, we will no longer include an image of your card on any future emails we send to you.
All new members who joined online will be able to access the card straightaway. Anyone who has joined over the phone or via paper will be able to access the new digicard, 24 hours after their application has been processed.
We always strive to bring you the very latest technology, to make your membership as simple and enjoyable to use as possible. So, if new technology becomes available, we'll endeavour to give you as much notice and guidance as you need to smooth the transition.
Communications
You can update your contact preferences in your My Account section on the website. You can update these at any point, so you're completely in control of the types of communications you receive. Don't forget to let us know what your interests are so we can make you aware of any relevant offers or events.
We don't have anyone missing out on the fantastic benefits and offers. If you haven't received any emails from us within a week of joining, please contact us and we'll make sure everything is correct.
Products
As part of your CSSC membership, you can enjoy unlimited access to over 300 properties, plus free or discounted entry to events. Simply show your CSSC digital membership card and photo ID on arrival. The offer is valid for the CSSC member, one other adult and up to six accompanying children under the age of 19.
Members can enjoy unlimited entry to over 20 Cadw sites, simply by presenting your CSSC digital membership card along with photo ID. The offer is valid for the CSSC member, one other adult and up to three children under 16.
Tastecard is no longer a free benefit included with a CSSC membership.
A voucher is a physical ticket which we'll post to the address you provide at the checkout.
An eCode is an electronic voucher which will be emailed to you once you have placed your order. eCodes are available for the following benefits: Cineworld, Empire, ODEON, Picturehouse, Showcase, The Light, Eden Project, WWT, Eureka, Vue and Flip Out. Please note there are different ways to redeem your codes. Which are included within each product page.
If you place an order for vouchers, it will be processed on the next working day (Monday-Friday excluding bank holidays) and sent out by Royal Mail Second Class post, unless you choose a different postage option at the checkout. CSSC Ltd uses the postal service operated by the Royal Mail and you should book physical vouchers well in advance of their intended date of use. Please allow up to 10 working days for delivery to allow for posting.
Once you have purchased eCodes, they'll arrive automatically via email to the email address you provided at the checkout. Please ensure this is the correct email address and check that the email has not been sent to your spam or junk folders.
Your monthly allocation is set per benefit. Each benefit has a different allocation set. An out of allocation text will appear once you have used your allocation for the month. Your allocation will reset at the beginning of each month.
Click on My Account, go to Order History. This will show all individual orders and eCodes you've ordered.
eCodes cannot be refunded or exchanged, unless where the eCode is proven to be faulty or if you let us know within 14 days from date of order. A check of the eCode will be carried out by our supplier(s) before they're cancelled. Once cancelled, a refund will be processed to the account from which payment was taken. Refunds can take up to seven working days. Please note: eCodes which are unused by their expiry date will not be refunded or exchanged.
For certain eCodes some cinema locations are excluded from the offer. These exclusions will be listed against the eCodes type on the order. Please ensure you check these before confirming your order.
If you cancel, you must return the goods no later than 14 days after the day on which you informed us that you are going to do so. Goods should be return to ‘Freepost CSSC SPORTS & LEISURE’. You'll be refunded within seven working days on receipts of the returned goods.
Wherever possible, vouchers and eCodes sold online will have the expiry date on the product page. Any vouchers and eCodes with a shorter expiry, will be highlighted on the relevant page. All vouchers and eCodes will have expiry dates on them. Please ensure that you check these upon receipt.
Yes, you can edit your address when you review your order at the checkout under delivery address details. You'll need to “click” on “other” and this will allow you to make changes.
Yes, this can be done by selecting “other” under the delivery address “new”, prior to the order being placed.
CSSC Ltd. uses the postage service operated by the Royal Mail and you should book vouchers in advance of their intended date of use. You can select different postage options at the checkout screen. The below information is from: http://www.royalmail.com
2nd Class: Royal Mail aim to deliver your letters and parcels in two or three working days - including Saturdays.
1st Class:> Royal Mail aim to deliver your letters and parcels to their destinations the next working day – including Saturdays.
Signed for: Royal Mail Signed For® 1st Class aims to deliver your letter or parcel the next working day. Please note: this can only be tracked once it's been signed for.
Special Next Day Guaranteed Royal Mail aims to deliver your letter or parcel the next working day. Please note: someone will be required to sign for this.
For further information on postage, please visit Royal Mail's website.
Friends and family
As a thank you for recommending CSSC to a colleague, friend or family member, we will reward you with a £10 cashback in your CSSC savings account. To invite any of the above, via your membership, please go to the ‘Invite a Member’ on the dropdown from your membership number and follow the steps. If they have not held an active CSSC membership before, you'll receive your reward once they have held membership for 3 months.
Yes. A Linked Member can retain their membership even if their qualifying member cancels.
Website
You can see all of the events happening near to you by going to the Local Offers tab on the website and selecting on the map which region and area you fall under. There you will be able to find all the news, offers and events happening in your region or area.
If you're having difficulties logging in, please check the following things:
If the password field is prepopulated, please remove the details and re-enter your password. Your browser might have an old password saved for you.
Reset your password using the ‘forgot your password’ link and try logging in again
If you're using an old browser, please try using Chrome or Internet Explorer 11 or above If you haven’t logged in since 31 May 2019, you'll need to reset your password in order to access your account again
If you receive the message ‘invalid token’ please contact Member Services as they'll need to verify your email address
If you receive the error message that your credentials do not match. Please reset your password and try again. If you have reset your password and you're still unable to login, please speak to our Member Services Team, who'll be happy to help. You can either email them or call them on 01494 888 444.
You can sign in to the CSSC website even if you’re not a qualifying CSSC member, this is called a ‘Lite’ membership. A lite membership is created when the online joining process isn’t completed. You can login as a Lite member, but you'll be unable to purchase anything. To complete your membership, click on My Account and follow the steps.
If you have created a Lite membership by accident, you'll need to contact Member Services to resolve this for you. Once this has been resolved, you'll be able to login again.
If you followed the steps above and are still having trouble logging in, please speak to our Member Services Team, who will be happy to help. You can either email them or call them on 01494 888 444. Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm.
My Account
Updating your details
If you are signed in, you can update your contact details in the My Account section of the website. Alternatively, you can speak to a member of our customer support team, who will be happy to help. You can either email them or call them on 01494 888 444. Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm.
You can update your home address by going to the My Account section of the website, or by contacting us.
You can update your email address by going to the My Account section of the website, or by contacting us.
You can update your password by going to the My Account section of the website.
CSSC is very keen to learn about the sports and leisure activities that all its members are involved in. This way, we are in a better position to make sure you get the most out of your membership by organising sporting and leisure events that you, our members, want. You can let us know your interests by visiting your My Account page and clicking on ‘My Details’, then ‘My Interests’. You can tick as many as you would like.
When signing in, are you receiving an message to say we can’t find an account with that email address? Your username is your email address, so you will need to contact the customer support team, who will be able to update the email address we hold for you. You can either email or call them on 01494 888 444. Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm
Contact us
If you would like to speak to someone from CSSC about anything, you can either complete the form on the Contact Us page or you can call us on 01494 888 444 and we will be happy to help. Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm.
If you are unhappy with any of the service you have received from CSSC, we would be grateful if you could let us know so that we can try to fix it. You can report an issue in a couple of ways:
