Frequently Asked Questions

Got a question? Find the answer with our FAQs.


A qualifying linked member is someone who has qualified as per the rule effective from the 1 September 2018, which states that linked members qualify after 12 months of linked membership. As a qualifying linked member, they're now able to have up to six linked members themselves and are no longer linked to their original qualifying member.
Not unless you're in receipt of a pension from an eligible employer.

Yes. It is a lifetime membership. If you are paying by Direct Debit, you don’t need to do anything. If you pay for your membership through your salary, then you will need to contact us so that we can update your payment details. If you need to update any of your contact details, you can do so in the My Account section of the CSSC website.

Renewing your membership

To renew your membership please call 01494 888444 to set up your payment details. Please have your card details to hand when you call.
Yes, but you would need to link to a qualifying member again. 
If you’re re-joining within 12 months of you previously leaving, you’ll need to pay the full amount by either debit or credit card. However, if it’s been longer than 12 months, you’re welcome to set up a monthly Direct Debit. 
If you’re re-joining within 12 months of you previously leaving, you’ll need to pay the full amount by either debit or credit card. However, if it’s been longer than 12 months, you’re welcome to set up a monthly Direct Debit. 
If you’re re-joining within 12 months of you previously leaving, you’ll need to pay the full amount by either debit or credit card. However, if it’s been longer than 12 months please contact your pension provider or pay roll department to set up a monthly payment. 
Yes. If you were previously a member of CSSC when you worked at the qualifying organisation and we can find your record in the system. Or if you’re currently drawing a pension from that organisation. If you’re not drawing a pension from the qualifying organisation nor previously worked for a qualifying organisation you can join as a linked member with a qualifying member. 

Cancelling your membership

Although we'd love for you to stay on as a member, we appreciate that members may need to cancel their membership for various reasons. 

View our cancellation page here, to understand the value of your CSSC membership.

To view our Membership terms and cancellation policy, please click here

If you pay by salary or pension, you'll need to contact your payroll or pension provider directly to stop your membership payments. You'll also need to contact CSSC by emailing or calling 01494 888 444. 

You can contact CSSC by emailing or calling 01494 888 444. Your membership will cease from the date your cancellation request has been made. 

Your membership is valid for a year, from the date your payment was taken and will not automatically renew. Once you've made an annual payment, you have 14 calendar days to cancel and receive a full refund, subject to no member benefits having been used. If you choose to cancel after the 14 calendar days, your membership will continue up until your annual subscription has expired. 

If you pay by any other method, please contact us by emailing or calling 01494 888 444. Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm. 

Your digicard will stop being active from the last day of your membership. 

Whenever you visit one of our partners like English Heritage, Cadw, Kew Gardens or Hollywood Bowl, simply log onto www.cssc.co.uk and show the guest services your mobile device’s screen. Remember to take your photo ID with you, to confirm your identity.

Your digicard gets you access to English Heritage, Cadw and Kew Gardens and also acts as proof of membership to take up any local offers. Most other benefits don't require your membership card. It's also a handy reminder of your membership number when you need it.
We understand that some site locations are remote and might not have internet access.  In these situations, please take a screenshot on the day you are due to visit, before you leave. On arrival please try to log in at the location. If you are unable to log on, a screenshot with the current date can be used, but photo ID must be presented at the same time at the site entrance.  
If a friend or family member has a smartphone, you can access your membership card on their device by logging onto the CSSC website. Your digicard will be waiting for you once logged in on your membership dashboard.
If a friend or family member has a smartphone, you can access your membership card on their device, by logging on to the CSSC website.

This could mean that your membership has lapsed - you can click on 'activate membership'. If you're still having difficulties and you'd like to speak with us, please call us on 01494 888444 Monday to Thursday 9am - 5pm and Friday 9am - 4:30pm or send us an email.

Yes. All our partners have been fully briefed and will be ready to welcome you.
Unfortunately, not. We will no longer include your membership card image in any emails, but you will still be able to access it in the drop-down list in your account. 
No. To retain our members' exclusive access, we need to highlight to our partners who our active members are. Therefore, partner sites will no longer accept printed or emailed membership cards. But will accept the physical plastic card, where one is issued. To support this, we will no longer include an image of your card on any future emails we send to you. 
All new members who joined online will be able to access the card straightaway. Anyone who has joined over the phone or via paper will be able to access the new digicard, 24 hours after their application has been processed. 
We always strive to bring you the very latest technology, to make your membership as simple and enjoyable to use as possible. So, if new technology becomes available, we'll endeavour to give you as much notice and guidance as you need to smooth the transition. 
You can update your contact preferences in your My Account section on the website. You can update these at any point, so you're completely in control of the types of communications you receive. Don't forget to let us know what your interests are so we can make you aware of any relevant offers or events. 
We don't have anyone missing out on the fantastic benefits and offers. If you haven't received any emails from us within a week of joining, please contact us and we'll make sure everything is correct. 

You can see all of the events happening near to you by going to the Local Offers tab on the website and selecting on the map which region and area you fall under. There you will be able to find all the news, offers and events happening in your region or area.

If you're having difficulties logging in, please check the following things:

  • If the password field is prepopulated, please remove the details and re-enter your password. Your browser might have an old password saved for you.
  • Reset your password using the ‘forgot your password’ link and try logging in again
  • If you're using an old browser, please try using Chrome or Internet Explorer 11 or above If you haven’t logged in since 31 May 2019, you'll need to reset your password in order to access your account again
  • If you receive the message ‘invalid token’ please contact Member Services as they'll need to verify your email address 

If you receive the error message that your credentials do not match. Please reset your password and try again. If you have reset your password and you're still unable to login, please speak to our Member Services Team, who'll be happy to help. You can either email them or call them on 01494 888 444.

You can sign in to the CSSC website even if you’re not a qualifying CSSC member, this is called a ‘Lite’ membership. A lite membership is created when the online joining process isn’t completed. You can login as a Lite member, but you'll be unable to purchase anything. To complete your membership, click on My Account and follow the steps. 

If you have created a Lite membership by accident, you'll need to contact Member Services to resolve this for you. Once this has been resolved, you'll be able to login again.

If you followed the steps above and are still having trouble logging in, please speak to our Member Services Team, who will be happy to help. You can either email them or call them on 01494 888 444. Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm. 

You can update your home address by going to the My Account section of the website, or by contacting us. 

You can update your email address by going to the My Account section of the website, or by contacting us.

You can update your password by going to the My Account section of the website. 
CSSC is very keen to learn about the sports and leisure activities that all its members are involved in. This way, we are in a better position to make sure you get the most out of your membership by organising sporting and leisure events that you, our members, want. You can let us know your interests by visiting your My Account page and clicking on ‘My Details’, then ‘My Interests’. You can tick as many as you would like. 

When signing in, are you receiving an message to say we can’t find an account with that email address? Your username is your email address, so you will need to contact the customer support team, who will be able to update the email address we hold for you. You can either email or call them on 01494 888 444. Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm

If you would like to speak to someone from CSSC about anything, you can either complete the form on the Contact Us page or you can call us on 01494 888 444 and we will be happy to help. Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm. 

If you are unhappy with any of the service you have received from CSSC, we would be grateful if you could let us know so that we can try to fix it. You can report an issue in a couple of ways: 

  1. Send us an email
  2. Calling us on 01494 888 444. Lines are open Monday to Thursday, 9am-5pm and Friday, 9am-4:30pm.