CSSC Transformation Programme

Our transformation programme is an exciting opportunity to shape CSSC and steer us into the next century.

Virtual Roadshows

The virtual Roadshows are open to ALL CSSC members, regardless of how long you've been with us; you're all most welcome to attend. We hope to see as many of you as possible at these events.

Wed 4th June - 18:00 - 20:00

Thurs 5th June - 12:00 - 14:00

Wed 2nd July - 18:00 - 20:00

We have consulted with our members to ensure that we have informative insight into member needs; through surveys such as the Annual Member Survey. To understand the transformation areas of volunteering and sport, we have spoken to hundreds of volunteers at Regional Conferences and asked for their feedback on the future of volunteering. Since November, we’ve engaged regularly with a group of Regional Chairs, Volunteer Committee reps, Sports Chairs and National Organisers to consult with them on potential models for volunteering and sport, requesting their input and ideas to shape what the future could look like.  
As a member, the transformation work is being undertaken to improve our member experience. Your feedback tells us that you want more ‘local to me’ events and activities and this is one of the areas we will strive to make better. We will use member insight to become more data driven to deliver local, accessible events and activities that appeal to a diverse audience. 
As a volunteer, we recognise from feedback that there is an increased personal liability being placed on our officers. Alleviating the administrative burden that many of our volunteers cite as a barrier to volunteering is a priority within the transformation work. We want to bring the fun back to volunteering and help you focus on the aspects of the role that you enjoy most.

The four active Area Associations will be wound up (known more commonly to volunteers as ‘dormancy’) for the period of the Hub trial. The Area committees are working closely with the Regional Hub Manager to ensure a smooth process.

Member insight will be at the forefront of designing the north west plan of activity. We have commissioned insight into both member and prospective member interests and will be using this, along with data from Sport England, Visit England and a number of other organisations, to create an inclusive and exciting programme designed by the Regional Hub staff team. CSSC also recognises that local knowledge is crucial so volunteer feedback will be called upon to supplement internal and external insight.

There will be four staff members working directly on the Regional Hub; Regional Hub Manager, Sport Development Officer, Product & Partnership Coordinator and Local Events Coordinator. The Hub staff will be supported by CSSC Head Office, notably in the areas of comms, marketing and finance. 
Yes! There will be general volunteer roles for event support, meet and greet and more specific ones for those who enjoy putting events on NuTickets.
The Tier 2 sport delivery model will encourage participation and test future potential. Sport will be developed at local level and delivered through the Regional Hub, for those in the north west, through local sports sections across the country and finally, via the Head Office Sports team partnering with National Governing Bodies, local organisations and groups. The aim is to increase participation among our Tier 2 sports and help our members to easily access sport in a fun, informal way, rather than through the competitive regional qualifiers and national finals. We will be reviewing our tiers on an annual basis so your sport may move to a Tier 1 in future years, based on the criteria set, annual performance and achievement of KPIs.
Not at all. The long-term plan for the transformation work is to increase the number of local partners and products that we have so you can get even greater value for money with your CSSC membership.
This webpage will be our main method of communicating the transformation work with our members. There will be more frequent communications with our volunteers as they will be closer to the projects and we will look to engage with them throughout the work to ensure that our member needs are being met.

As part of our Sports Transformation Programme, we’ve introduced a tiered framework to prioritise support and investment across our 30+ recognised sports. Each sport has been assessed against a set of weighted criteria to determine whether it falls into Tier 1, 2 or 3 – reflecting current member interest, growth potential, and alignment with our strategic goals.

Every sport matters. This framework helps us use our resources in a way that benefits the most members, while still supporting a wide and diverse sporting offer across CSSC.

Tier 1: Angling (all disciplines), Bowls (all disciplines), Cricket, Football, Golf, Hockey, Pool, Rugby (all disciplines), Athletics (including Running), Ten Pin Bowling, Tennis, Volleyball and Hillwalking (walking).

Tier 2: Archery, Badminton, Basketball, Cycling, Darts, Fencing, Netball, Sailing, Skittles, Snooker, Squash, Swimming, Target Shooting.

 

Regional Hub Trial

At CSSC, we're constantly exploring ways to improve our members’ experience and increase the value they gain, with a particular focus on delivering strong local events, activities and sports to benefit everyone, regardless of where they live.  

As a result, we're excited to announce that we’re embarking on a Regional Hub trial in the North West of England.

  This initiative will redefine how CSSC's offer is tailored and delivered to best align with our members’ location. After a period of extensive research — including consultation with staff, volunteers and members — and with final approval from the Board, we’re launching a one-year trial of a new delivery model.  

So, what does all this mean?  

A dedicated CSSC staff team with fantastic local knowledge— comprising a Regional Hub Manager, Sport Development Officer, Product & Partnership Coordinator, and Local Events Coordinator — will lead all activity in the North West. Using their regional knowledge and data-driven insight, they’ll plan a comprehensive calendar of sport, events and activities, tailored to the area and the people who live, work and visit there.  

The team aims to bring a wider range of sporting opportunities, new partnerships and more discounts for popular local attractions. At the same time, we’ll continue to offer the broad range of events you already love.  

Volunteers remain integral to the success of this trial. We aim to refresh their roles by bringing more of the fun back. To achieve this the committee structures will change and we’ll move away from the affiliate model, reducing the administrative burden that many volunteers have cited as a barrier to focusing on engaging members and supporting events.  

The Regional Hub trial begins on 1 October 2025, so expect more details about the launch, on this page, in the coming weeks.  

You can hear more about how this decision came about by watching the virtual roadshow above.

 And, as always, please share your feedback with us using the button below — we’d love to hear from you.

 

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